Frequently asked questions

Quick answers.
Straight talking.

Disclaimer & scope of the registry

This database records verified payment disputes relating to individuals and businesses operating within the building and construction sector.

Information is only added following a verification process. This may include reviewing relevant contracts, invoices, payment requests, correspondence, letters of intent, court documentation and other supporting evidence provided in relation to the payment dispute.

The purpose of the database is to provide verified tradespeople with information that may assist them in assessing payment risk when deciding whether to work or extend credit.

Important information

  • A record on this database indicates that a payment dispute has been verified based on the evidence and information available to us. It is not, by itself, a finding of fraud, dishonesty or criminal conduct.
  • The information should be considered in its proper context and should not be treated as a statement about an individual's character or general ability or willingness to pay.
  • When a payment dispute is resolved, settled or otherwise materially changes, the record will be updated where appropriate. We will only continue to publish a resolved case for 30 days after resolution.
  • Individuals have the right to request access to personal information held about them and to challenge information they believe to be inaccurate or misleading. All such requests will be considered in accordance with applicable data protection law.
  • Access to the database is restricted to registered members who have completed our membership verification process. Members must use the information responsibly and only for legitimate purposes connected with their business activities.
Registered with the UK Information Commissioner's Office · ICO reg. no.: ZC250115

01 — What TradeFlow is

02 — Joining as a trader

03 — How to check a customer

04 — Uploading dispute materials

05 — Rights & disputes

06 — About us

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